Incident Command Center (ICC)

An Incident Command Center (ICC) coordinates tasks and communication across multiple departments during critical emergencies, such as active shooters or earthquakes. Districts may use various names for this feature (eg. SIMS/NIMS, ReACT, or DIRT).

The feature works best with large districts of 20 or more school sites who require large-scale coordination.

Contents

• Activate Incident Command Center
• Incident Command Center Dashboards
• Manage Teams
• Incident Command Center Action History

Activate ICC

Because the Incident Command Center is a district-level feature, only an Incident Command Center Team member on the District Safety Team (ICCT+DST) can activate the Incident Command Center.

1. Log in to CatapultEMS.com using an ICCT+DST account.
2. From your District Command Center dashboard, choose Activate ICC.
   (Depending on your district, this may have a different name.)
   
3. Fill in the details.
   1. Title: Enter the incident type.
   2. Report to the following location: Enter where the Incident Command Center Team should gather.
   3. Description: Enter any additional details you want to send with the alert message.
4. Choose Activate.
5. Once activated, the ICC button appears purple. A purple bar will also appear across the top of the dashboard with the words “Incident Command Center: [Title from Step 3A].”

ICC Dashboards

Main Dashboard

Features

1. Incident Command Center Chat: Offers secure communication among ICCT+DST members. The chat is available when the Incident Command Center is active.
2. What We Know: A running log of documented information with timestamps. Choose Add to create a new item. You can also Edit or Delete previously logged information.
3. Incident Command Center Members: In each tab, you can see how many Incident Command Center members are currently Logged In and Not Logged In.
4. Other Incident Command Centers: For each additional Incident Command Center Team, you can see a brief summary of the active members, the chat messages, and the status of the checklist items.

Team Dashboards

Features

1. Chat: Offers secure communication among the members of the particular ICCT. ICCT+DST also has access to this Chat.
2. Checklist: Users can check items off the Checklist by choosing Mark as Complete. Items can also be added on the fly using Add. (This will not affect the preset items.)
3. Team Description: View the preset description of the particular Team.

Note: Learn how to manage the preset Checklist items and the Team Description under Set up Teams and Checklists.

Manage Teams

Set up Teams and Checklists

The purpose of the Incident Command Center Teams (ICCT) is to communicate and coordinate with staff who do not normally have safety responsibilities but may be involved in a large emergency, such as your Communication and Finance departments. Individual Incident Command Center Teams are typically based on departments or roles, such as “Communications & News Media Liaisons Team,” “Legal Counsel Team,” or “Risk Management Team”. You can set up as many Teams as you’d like. Each Team can have its own preset checklist of tasks.

Because the Incident Command Center is a district-level feature, only an Incident Command Center Team member on the District Safety Team (ICCT+DST) can edit the Teams’ names, descriptions, and checklists.

1. Log in to CatapultEMS.com using an ICCT+DST account.
2. From your District Command Center dashboard, choose District Settings.
3. Choose Incident Command Center Management.
   1. To add a new Team, choose Add New Incident Command Center.
   2. To edit an existing Team name or description, choose Edit.
   3. To add a checklist to a new Team, choose Add Checklist.
   4. To add a new item to a checklist, choose Add Item. Checklist items have a maximum of 999 characters.
   5. To edit an existing checklist item, choose Edit.

Manage users

Any user can be part of an Incident Command Center Team, regardless of access level. Users added to an ICCT have abilities similar to their general access level. For example, if a user has site-level access, they will still only have access to their specific Incident Command Center (whereas District Safety Teams on any Incident Command Center Team have access to all Incident Command Centers).

Users can be added or removed from the Incident Command Center Teams on their User Edit page. Only an Incident Command Center Team member on the District Safety Team (ICCT+DST) can add users to an ICCT.

1. Log in to CatapultEMS.com using a ICCT+DST account.
2. From the District Dashboard, choose Manage District Users (top right side of page). Or, from the Site Dashboard, choose Manage Site Users.
3. Choose Edit next to an existing user.
4. Under User Settings > User Access, select Incident Command Center.
5. From the dropdown, select an Incident Command Center Team.

ICC Action History

ICC Action History will show a detailed record of past ICC events in CatapultEMS.

How to get there

1. Log in to CatapultEMS.com using a ICCT+DST account.
2. Choose Incident Command Center Action History.
   
3. To search for the event, choose a Start Date and End Date. 
4. Choose Submit. Past ICC Action History will populate below.
5. For the specific event you’d like to view, choose View.