Incident Command Center (ICC)

An Incident Command Center (ICC) coordinates tasks and communication across multiple departments during critical emergencies, such as active shooters or earthquakes. Districts may use various names for this feature (eg. SIMS/NIMS, ReACT, or DIRT). The feature works best with large districts of 20 or more school sites who require large-scale coordination.

If you want to set up the Incident Command Center for your district, reach out to support@catapultems.com.

Access level

An Incident Command Center can include users of all access levels, from District Safety Team to staff. Users added to an Incident Command Center Team (ICCT) have abilities based on their general access level. For example, if a user has access to a single site, that does not change when adding them to the Incident Command Center Team. The purpose of the Incident Command Center Team is to communicate and coordinate with staff who do not normally have safety responsibilities but you may need in a large emergency, such as your Communication and Finance departments. 

Activation

Because the Incident Command Center is a district-level feature, only an Incident Command Center Team member on the District Safety Team can activate the Incident Command Center.

1. Sign in to CatapultEMS.com using an Incident Command Center Team and District Safety Team account.
2. From your District Command Center dashboard, choose Activate ICC. (Depending on your district, this may have a different name.)
   
3. Fill in the details.
   1. Title: Enter the incident type.
   2. Report to the following location: Enter where the Incident Command Center Team should gather.
   3. Description: Enter any additional details you want to send with the alert message.
4. Choose Activate.
5. Once activated, the ICC button appears purple. A purple bar will also appear across the top of the dashboard with the words “Incident Command Center: [Title from Step 3A].”

Please note: ICC does not have to be activated during an Action Alert (Code Red), though it typically is.

Team management

Only an Incident Command Center Team member on the District Safety Team can edit the teams’ names, descriptions, and checklists.

1. Sign in to CatapultEMS.com using an Incident Command Center Team and District Safety Team account.
2. From your District Command Center dashboard, choose District Settings.
3. Choose ICC Team Management.
   1. Add New ICC Team - This allows you to add more teams
   2. Add Checklist - This allows you to add team checklist items
   3. Edit - This allows you to edit the team name or description.

User management

You can add or remove individual users from Manage Users > Edit page. Under Access Level add a checkbox next to the Incident Command Center Team (or the name that your district uses), then choose a team.

Please note: Users can not be assigned until the ICC teams are added. For more information, see Team management section above.