Log in to EMS

Here's instructions to login/sign in to CatapultEMS.

CatapultEMS can integrate with your organization's account and password systems. This means fewer passwords for you to remember, but also means several different ways to enter your passwords.

  1. Visit CatapultEMS.com or open the app.
  2. Choose your login method. If you don't know which, ask a coworker (or try all methods).
    • Google
      • If your organization uses Google for email, choose Continue with Google.
      • If prompted, enter your work email and email password.
    • Microsoft
      • If your organization uses Microsoft for email, choose Continue with Microsoft.
      • If prompted, enter your work email and email password. 
    • Password specific to CatapultEMS
      • On the login page, enter your work email and CatapultEMS password.
    • Password linked to your computer sign in
      • On the login page, enter your work email and the password you use to sign in to your work computer.

Substitute teachers: you can only log in when assigned to a school (e.g. working at a school today).

Troubleshooting

  1. Single Sign On issues:
    1. Google
      1. Can you still log into Google.com? If not, contact your organization's help desk.
      2. If you get "Error! There is no active account which matches [different Google account]" and the email listed is not the one you meant to sign into CatapultEMS with, then visit https://accounts.google.com/AddSession, sign in using your work-related account, return to CatapultEMS.com and try Continue with Google again.
    1. Microsoft
      1. If you are using a Microsoft login, can you still log into Microsoft.com? If not, contact your organization's help desk. 
      2. If you get "Error! There is no active account which matches [different Microsoft account]" and the email listed is not the one you meant to sign into CatapultEMS with, then visit Microsoft.com, sign in using your work-related account, return to CatapultEMS.com and try Continue with Microsoft again.
    1. Password linked to your computer sign in
      1. Can you still sign into your computer? If not, contact your organization's help desk.
      2. Are others in your organization able to sign in? If not, please notify your help desk and CatapultEMS.
  1. Other troubles?
    1. Please contact CatapultEMS and describe the full details: what you tried, any error messages, screenshots of the error.

Phone app troubleshooting

  1. Test to see if you can log in to CatapultEMS using a web browser (instead of the app). This helps narrow down the possible issues.
  2. From the login page of the app, choose Need Help Logging In? > Still having troubles? Tap to view app logs > Copy all. Paste these logs in a message to CatapultEMS support. Also mention whether you can log in to your account using a web browser.