Manage EMS Users

For the training video, see Menu Information and Drill Mode (site users) and Managing District Users

For a list of users, go to your dashboard and choose Manage Site Users (or Manage District Users if you are at the district level). Only District and Site Safety Team members can manage users.

To add new users, see Add new users.

Table of users

On the user management page, CatapultEMS groups users into several tabs by type. For a description of these types, see User role on the add new users page.

Table headings

  • Name: Last name followed by first name.

  • Email: The primary email used to receive messages and also used to sign in

  • Role/Position: For example, “Teacher”, “Principal”, etc.

  • Email Conf.: Date user signed in to CatapultEMS to confirm their email address.

  • Text Conf.: Date user signed in to CatapultEMS to confirm their phone number for text messages. To confirm your phone number, visit: To send an email requesting confirmation, see Send confirmation emails to multiple staff or Send confirmation email to a single user.

  • Single Sign-On: Whether the sign in integrates with the user’s main work id and password. For details, see Password on the new user page.

  • Imported: Whether the user was imported from the organization's HR/student information system (versus a user that was added manually in CatapultEMS).

  • Date: Substitutes only. Shows when a substitute was assigned to a site/school.


  • Edit: Change user settings. For a description of all user settings, see Add new users.

  • Deactivate: Deactivate any users who no longer work at your site. That way they don’t receive unnecessary alerts.

  • Activate: Substitutes and Deactivated tabs only. If a deactivated user or substitute starts working at your site again, choose Activate to bring them back.

Search by name

You can search users by name. As you type, names filter away and each tab displays a count of matching users (see red outline on figure below). Remember to check all tabs, since the person you want might be in another tab.


Search by email

You can search users by email address. Unlike names, email searches check across all sites in the district and let you edit that user or add them to your site (depending on your access level). This can help manage users who work at multiple sites.


Since the pop-up can interrupt your typing, you may prefer to copy and paste the email address from elsewhere rather than type directly into the search box.

Password resets

Depending on a user’s setup, their password might be controlled by CatapultEMS or controlled by your IT team.

  • If the Single Sign-On column says “Yes,” their password is synced with their work email. Talk to your IT team to reset the password.

  • If the Single Sign-On column says “No,” reset the password in CatapultEMS.

For more details, see the Password section in “Add new users.”