How to get there
Sign in using a Site or Organization Communication Team account.
If you are on the Site Communication Team, skip to the next step. If you are on the Organization Communication Team, go to a specific site first. From the district dashboard, choose View All Sites > site name.
From the Site Dashboard, choose Settings.
Attendance alert message
If you would like your school to send attendance alerts, please reach out to firstname.lastname@example.org for assistance integrating your attendance data into CatapultConnect. Attendance alerts by text and phone are premium features. If they are not in your contract, a sales representative can share a quote.
If your school already sends attendance alerts, you can review Message history to see past alerts. You can edit the contents of future messages in Settings.
The messages can include four special words surrounded by double dollar signs (“$$”). For example, $$STUDENTNAME$$ becomes “Samuel Smith” in the actual message sent to Samuel’s contact. The four special words are:
The attendance alerts are sent to the student’s contact (parent/guardian) not to the actual student.
For reference, here are sample messages.
Sample email and phone message
Hello (School Abbreviation) Parent/Guardian,
$$STUDENTNAME$$ was marked $$ATTENDANCE$$ for period(s): $$PERIOD$$. If you have questions or wish to clear this absence, please call the school office at (enter phone).
(School Abbreviation) Administration Team
Sample text message
Parent/Guardian: $$STUDENTNAME$$ was marked $$ATTENDANCE$$ for period(s): $$PERIOD$$.
Attendance alert schedule
You can specify when to send attendance alerts for each period and whether to send them by email, plus text or phone if included in your contract. The number of periods comes from the student information system import.
Important: Turning alerts off and on does not necessarily clear attendance alerts (it may just delay sending them till when you turn it back on). If you have questions or concerns, please reach out to support.
Here's basic guidance to avoid delayed alerts going out:
- If you turn off alerts, do it before the scheduled alert or at least 20 minutes after. If you turn off alerts between the time CatapultConnect processes the data and before it sends the alerts, then the unsent alerts wait until the next time you turn on alerts.
- If you turn on alerts, do it before they are scheduled to go out for the day or at least 20 minutes after. If you turn them on after the scheduled time (and before the 20 minute timeout), then the attendance messages may go out a day late.