Opt-Out and Opt Back In

Learn how to see who has opted out of your CONNECT messages, and how to opt them back in with their permission.

At the end of every voice call, email, and text, CatapultCONNECT includes a choice for recipients to opt-out of future messages. Opt outs are organization-wide. A recipient cannot opt-out of a specific site/school or staff member.

How to get there

Communication Team

  1. Sign in with an Organization or Site Communication Team account.

  2. From your dashboard, choose Opt-Out List.


Staff do not have an option on their dashboard to view the opt-out list, but can review their Message History > Gear icon > View Recipients to see the delivery status for each recipient.


Opt-Out List

The Opt-Out List can be useful for troubleshooting why a particular contact did not receive your message.

The Opt-Out List shows every email address and phone number that opted out of messages for your organization/district. The list is sorted alphabetically by email address and numerically by phone number. You can search for a specific email address or phone number (for phone numbers, type digits only: “5555555555” not “555-555-5555”).

Recipients may opt out of a particular communication method (such as voice), rather than opting out of all methods of communication.

Add Opt-Out

Although every message comes to a recipient comes with opt-out instructions, occasionally recipients may ask you to do this on their behalf. Choose Add Opt-Out and fill in the form.



You might use this form if a student's primary contact does not want to receive messages from CatapultCONNECT, but still needs to stay as the primary contact in your Student Information System for other purposes.

Opt Back In

With a recipient's permission, you can opt them back in to messages from CatapultCONNECT by clicking Opt Back In on the Opt-Out List page.

They will be sent a confirmation with a link confirming they would like to opt back into communications.

Opt Back In URL

The top of the page includes a link to “Opt Back In.” This URL is open to the public. Feel free to share this link with a recipient so they can opt back in, or post it on your district or school website.


Please honor users' unsubscribe requests. Opting users back in without their consent leads to unhappy users marking emails as spam, and your messages going to the spam folder for users who actually want them. Ignoring user's request to unsubscribe can also violate spam and telemarketing laws.