Log in to WeTip Guide

Overview

WeTip can integrate with your organization's account and password systems. This means fewer passwords for you to remember, but it also means several different ways to enter your passwords.

This guide contains instructions to log in/sign in to WeTip via CatapultEMS.

Table of Contents

• How to Log in to WeTip
• General Troubleshooting
• Phone App Troubleshooting

How to Log in to WeTip

1. Visit CatapultEMS.com or open the CatapultEMS app.
2. Choose your login method. If you don't know which one, ask a coworker (or try all methods):
   1. Google
      • If your organization uses Google for email, choose Continue with Google.
      • If prompted, enter your work email and email password. If you see only non-work accounts listed, choose Use another account to specify another email account.
   2. Microsoft
      • If your organization uses Microsoft for email, choose Continue with Microsoft.
      • If prompted, enter your work email and email password. 
   3. Password specific to WeTip
      • On the login page, enter your work email and CatapultEMS/WeTip password.
   4. Password linked to your computer sign-in
      • On the login page, enter your work email and the password you use to sign into your work computer.

General Troubleshooting

1. Single Sign-on issues:
   1. Google
      1. Can you still log in to Google.com? If not, contact your organization's help desk.
      2. If you get "Error! There is no active account which matches [different Google account]" and the email listed is not the one you meant to sign into CatapultEMS/WeTip with, then visit https://accounts.google.com/AddSession, sign in using your work-related account, return to CatapultEMS.com, and try Continue with Google again.
   2. Microsoft
      1. If you are using a Microsoft login, can you still log in to Microsoft.com? If not, contact your organization's help desk. 
      2. If you get "Error! There is no active account which matches [different Microsoft account]" and the email listed is not the one you meant to sign into CatapultEMS/WeTip with, then visit Microsoft.com, sign in using your work-related account, return to CatapultEMS.com, and try Continue with Microsoft again.
      3. If you get "Need admin approval. CatapultEMS needs permission to access resources in your organization that only an admin can grant. Please ask an admin to grant permission to this app before you can use it." Send a screenshot to the Microsoft Admin for your organization and ask them to log in to CatapultEMS.com and approve the app. After initial onboarding, this error might appear after a Microsoft Admin inadvertently removed permission to log in to the app.
   3. Password linked to your computer sign-in
      1. Can you still sign in to your computer? If not, contact your organization's help desk.
      2. Are others in your organization able to sign in? If not, please notify your help desk and contact WeTip Support.
2. You get the following: "Error! Your user account (user@example.com) has been deactivated. To reactivate your account, reach out to your (Site Safety Team/District Safety Team/CatapultEMS Administrator)."
   1. Your account may be deactivated. To reactivate your account, reach out to your Site or District Safety Team or WeTip Support.
   2. If your organization has automatic exports from your HR or student information system, you may need to correct the issue in those systems rather than CatapultEMS/WeTip.
3. You get the following: "Error! Your user account (user@example.com) seems to be out of date or has been deactivated. Please contact CatapultEMS for more information."
   1. Open an inCognito/InPrivate/Private window, log in to CatapultEMS, and see if you still have trouble.
      1. If it works in the private window, clear any CatapultEMS cookies in your normal browsing window.
   2. Your account may be deactivated. To reactivate your account, reach out to your Site Safety Team.
4. You get the following: "Error! The product you logged into (using user@example.com) is disabled for your organization."
   1. Does your organization have the product you are trying to log in to? If so, reach out to support and ask them to check whether WeTip should be enabled for your organization.
5. Other troubles?
   1. Please contact WeTip Support and describe the full details: what you tried, any error messages, screenshots of the error.

Phone App Troubleshooting

1. Test to see if you can log in to CatapultEMS/WeTip using a web browser (instead of the app). This helps narrow down the possible issues.
2. From the login page of the app, choose Need Help Logging In? > Still having troubles? Tap to view app logs > Copy all. Paste these logs in a message to WeTip support. Also mention whether you can log in to your account using a web browser.
3. Check if other users at your organization can log in. If not, ask your IT department whether they have allowed the app (Google Admin: Security > API Controls > App Access Control > Configure new app > ID: com.catapultems.sso).

   1. Note: If the app is disallowed, you may see the message:

      "Login Issue. An unexpected error occurred during the Google login flow."

      The app logs use the wording, "A non-recoverable sign-in failure occurred". This applies to Android phones. iPhones are unaffected.