Notification Methods & Troubleshooting

Stay in the know! Learn more about the different notification types you can receive.

Content

Notification Methods

Email

All emails come from noreply@catapultems.com.

  • CatapultEMS sends email notifications by default.
    • Safety Teams can disable email notifications for any user.
  • Email notifications go to the email address associated with your CatapultEMS account.
    • To add an additional/alternate email address, choose the ≡ (Menu) button (top right corner)  > Your Profile

Text Message

Texts come from 96064 (or 855-589-6064 if your phone carrier does not support short code phone numbers.)

  • Text notifications go to the mobile phone number associated with your CatapultEMS account.
    • Your employer may provide your mobile number from records in an HR or student information system. If the provided number is wrong, reach out to your employer to correct it in the original source.
    • Alternatively, you can provide your mobile number. To do so, choose the ≡ (Menu) button (top right corner)  > Your Profile.
    • You can optionally add an additional mobile phone number under Your Profile.

App Push Notification

  • All users can install the CatapultEMS mobile app (available for iPhone and Android devices).
  • The app can give audible alerts even if your phone is set to silent or "Do not disturb." Within the app, you can select which alert types product sound.
  • The app works with either WiFi or cell data.
  • To download the CatapultEMS phone app, see: Phone App.

Voice Messages (Phone Calls)

All voice messages come from (916) 694-1736.

  • Voice messages are an add-on feature. If you'd like to add voice calls as a notification method for your district, contact your Customer Success Manager.
  • Voice notifications go to the mobile phone number associated with your CatapultEMS account.
    • Your employer may provide your mobile number from records in an HR or student information system. If the provided number is wrong, reach out to your employer to correct it in the original source.
    • Alternatively, you can provide your mobile number. To do so, choose the ≡ (Menu) button (top right corner)  > Your Profile.
    • You can optionally add an additional mobile phone number under Your Profile.

Computer Takeover Popup, Intercom Integration, and Strobes

Troubleshooting

View / Edit Contact Information

Users can view and edit their contact information under the ≡ (Menu) button (top right corner)  > Your Profile.

Safety Teams can view and edit the contact information for each user, on the User Edit page. For more information, see Manage EMS users.

Send Test Alert

Safety Teams can also send a test alert to a user via all of the above methods (except PA announcement) by clicking Send Test Alert on the User Edit page.

Text Message

Still not receiving texts? Try texting our short code: 96064.