Online Training Course Troubleshooting and FAQ’s

During Implementation, users are provided access to a self-paced online training course for one-week.

Content

• How can I view my users’ progress?
• I did not receive the access email.
• I do not have access to the course. / I am not listed in the course progress report.
• The course is difficult to navigate.
• I completed the course, but on the completion report it shows as 88% (or similar).
• I completed the course, and now I can’t log in.
• I did not complete the course.

How can I view my users' progress?

We will provide progress reports to you throughout the week.

I did not receive the access email.

• Check your spam folder for the email from noreply@talentlms.com.
• Try logging in to catapultems.talentlms.com using your district email address and the generic password (contact your district administrator for the generic password.)

I do not have access to the course. / I am not listed in the course progress report.

Users are enrolled in the online course based on their access level and active status in CatapultEMS. If you were not enrolled, you were not listed at the correct access level and/or listed as active in EMS.

In the meantime, you can take your course using the links provided to your district contact.

The course is difficult to navigate.

Use a laptop or desktop computer. The course is not compatible with phones.

Use Edge, Chrome, or Firefox. The course is not compatible with Internet Explorer.

I completed the course, but on the completion report it shows as 88% (or similar).

You may need to log in, resume course, and click “Passed. Let’s continue.” at the end of the test.

I completed the course, and now I can’t log in.

The login for CatapultEMS differs from the login for this online course. Please try logging in to CatapultEMS.com with your district email address and district password.

If you have further trouble, see Log in to CatapultEMS or contact Catapult Support at support@catapultems.com. 

I did not complete the course, and now it has expired.

• You can take the untracked version of the online course at any time using the links provided to your district contact.
• Or, you can reach out to support@catapultems.com to have your access renewed. (A completion certificate will be provided.)