Log in to EMS

Here's instructions to login/sign in to CatapultEMS.

CatapultEMS can integrate with your organization's account and password systems. This means fewer passwords for you to remember, but also means several different ways to enter your passwords.

  1. Visit CatapultEMS.com or open the app.
  2. Choose your login method. If you don't know which, ask a coworker (or try all methods).
    • Google
      • If your organization uses Google for email, choose Continue with Google.
      • If prompted, enter your work email and email password.
    • Microsoft
      • If your organization uses Microsoft for email, choose Continue with Microsoft.
      • If prompted, enter your work email and email password. 
    • Password specific to CatapultEMS
      • On the login page, enter your work email and CatapultEMS password.
    • Password linked to your computer sign in
      • On the login page, enter your work email and the password you use to sign into your work computer.

Substitute teachers: you can only fully log in when assigned to a school (e.g. working at a school today). The school's Safety Team (often principal, vice principal, office staff) can assign a substitute to a school.

Troubleshooting

  1. Single Sign On issues:
    1. Google
      1. Can you still log into Google.com? If not, contact your organization's help desk.
      2. If you get "Error! There is no active account which matches [different Google account]" and the email listed is not the one you meant to sign into CatapultEMS with, then visit https://accounts.google.com/AddSession, sign in using your work-related account, return to CatapultEMS.com and try Continue with Google again.
    2. Microsoft
      1. If you are using a Microsoft login, can you still log into Microsoft.com? If not, contact your organization's help desk. 
      2. If you get "Error! There is no active account which matches [different Microsoft account]" and the email listed is not the one you meant to sign into CatapultEMS with, then visit Microsoft.com, sign in using your work-related account, return to CatapultEMS.com and try Continue with Microsoft again.
    3. Password linked to your computer sign in
      1. Can you still sign into your computer? If not, contact your organization's help desk.
      2. Are others in your organization able to sign in? If not, please notify your help desk and CatapultEMS.
  2. You get the following, "Error! Your user account (user@example.com) seems to be out of date or has been deactivated. Please contact CatapultEMS for more information. "
    1. Open an inCognito/InPrivate/Private window, login to CatapultEMS and see if you still have trouble.
      1. If it works in the private window, clear any CatapultEMS cookies in your normal browsing window.
    2. Your account may be deactivated. To reactivate your account, reach out to your Site Safety Team.
  3. You get the following, "Error! The product you logged into (using user@example.com) is disabled for your organization."
    1. Does your organization have the product you are trying to log into? If so, reach out to support and ask them to check whether CatapultEMS should be enabled for your organization.
  4. Other troubles?
    1. Please contact CatapultEMS and describe the full details: what you tried, any error messages, screenshots of the error.

Phone App Troubleshooting

  1. Test to see if you can log in to CatapultEMS using a web browser (instead of the app). This helps narrow down the possible issues.
  2. From the login page of the app, choose Need Help Logging In? > Still having troubles? Tap to view app logs > Copy all. Paste these logs in a message to CatapultEMS support. Also mention whether you can log in to your account using a web browser.
  3. Check if other users at your organization can log in. If not, ask your IT department whether they have allowed the app (Google Admin: Security > API Controls > App Access Control > Configure new app > ID: com.catapultems.sso). Note: If the app is disallowed, the app logs use the wording "A non-recoverable sign in failure occurred".